FAQ

Q: Who are you? Are you an official store?
A: We are Elite Football Match Jersey Store (www.frsoccershop.com), a specialized shop dedicated to providing football fans worldwide with jerseys themed around major tournaments like the World Cup, European Championship, and Copa America. We offer high-quality fan-style replica tournament jerseys. These are not officially licensed products, but they allow fans to enjoy collecting and wearing tournament-themed apparel at a more accessible price point.

Q: How can I contact you?
A: For any questions, please feel free to contact us via our customer service email: [email protected]. We aim to respond within 24 hours.

About Products

Q: Are your jerseys officially licensed?
A: We sell Tournament Replica Jerseys. Our products are inspired by the official designs of tournaments such as the World Cup, Euros, and Copa America. We focus on replicating their iconic designs and color schemes to offer a similar look and feel, but we clearly state that these are not items manufactured or endorsed by the tournaments or national federations.

Q: What about the quality and fabric of the jerseys?
A: Our jerseys are made from lightweight, breathable, performance-oriented fabrics like premium polyester to ensure comfort and moisture-wicking during activity. Details such as crests and sponsor logos are typically embroidered or applied with high-quality heat transfer for enhanced durability and aesthetics. Please check individual product pages for specifics.

Q: Are the sizes standard? How should I choose my size?
A: Yes, we provide internationally standard sizes. We strongly recommend checking our website's detailed size chart before ordering, which provides precise body measurements (chest, length, etc.) in both centimeters and inches for comparison. If you prefer a looser fit, we suggest ordering one size up from your usual size.

Q: Which national team jerseys do you offer?
A: We cover popular national team jersey styles from past and present major tournaments, including but not limited to Brazil, Argentina, Germany, France, England, Italy, Spain, Portugal, Netherlands, USA, Mexico, and more. Our product line is regularly updated based on tournament popularity and fan demand.

Q: Do you offer printing (player name and number) services?
A: For some popular national team style jerseys, we offer custom printing services (additional cost required). You can check if this option is available on the respective product page and fill in your desired name and number during checkout as instructed. Please note that custom content must adhere to general decency standards.

Orders & Shipping

Q: Which countries do you ship to? What are the shipping costs and times?
A: We offer worldwide shipping to major destinations including the USA, Canada, UK, EU countries, Australia, Japan, and more. Shipping costs are calculated automatically based on the destination and product weight. Orders are typically processed and shipped within 1-3 business days.

• Standard Shipping: Delivery in approximately 10-25 business days.

• Expedited Shipping (optional services like DHL, FedEx): Delivery in approximately 5-15 business days.
  For more details, please visit the "Shipping Policy" page on our website.

Q: How do I get tracking information after placing an order?

A: Once your order is shipped, a confirmation email containing a tracking number will be sent automatically to your registered email address. You can use this number to track your package's real-time status on our website or the carrier's official website.

Q: Can I modify or cancel my order after placing it?
A: Once an order enters the packing/processing stage (usually within 24 hours after successful payment), modifications or cancellations become very difficult. If you have an urgent need, please contact us immediately via our customer service email with your order number. We will try our best to assist but cannot guarantee success.

Payment & Security

Q: What payment methods do you accept?

A: We accept a variety of secure and convenient payment methods, including:

• International Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

• PayPal

• Selected local payment solutions in some regions.
  All transactions are processed through encrypted payment gateways. We do not store your complete card information.

Q: Is it safe to shop on your website? How is my personal information protected?
A: Absolutely. We use industry-standard SSL encryption technology to protect all your data transmissions. Your personal information is used solely for processing orders, shipping, and customer communication. We strictly comply with data protection regulations and will never sell or disclose it to any third parties. Please refer to our "Privacy Policy" for detailed terms.

Customer Service

Q: What if I receive a wrong, defective item, or am not satisfied?

: We value your shopping experience. If you receive an incorrect item, one with obvious manufacturing defects, or an item significantly different from the website description, please contact us via customer service email within 7 days of delivery. Include your order number and clear photos of the issue. Upon verification, we will arrange for a replacement, partial refund, or store credit as compensation.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, with original tags attached, and are not customized. Return shipping costs are the customer's responsibility. Once the returned item is received and inspected, a refund will be issued to the original payment method, or you may opt for store credit of equivalent value. Please note that customized items (with printing), clearance/sale items, and intimate apparel are generally non-returnable. For the complete process, please see the "Returns & Refunds" page.

Q: What if my package is lost or damaged during transit?

A: Please inspect the external packaging first. If the package is lost (no tracking updates for an extended period) or arrives with severe external damage/ damaged contents, please contact customer service within 48 hours of discovery. Provide your order number and photos if possible. We will assist you in initiating an investigation or claim with the shipping carrier and resolve the issue (reshipment or refund) based on the final liability determination.